Shipping Policy
Reliable Nationwide Shipping You Can Trust
At USED AUTO PARTS LLC, we ensure every order is processed and shipped with care, speed, and transparency. Our goal is to deliver your parts safely and efficiently anywhere in the United States.
Standard Shipping
All orders are shipped via FedEx or USPS
Orders are processed and shipped within 1 business day after payment is received and cleared
Delivery typically takes 3–7 business days in transit
Please allow up to 8 business days total for delivery after processing
Order Processing Times
Items pulled directly from inventory shelves ship within 24 hours (1 business day)
Items requiring removal from a vehicle ship within 1–3 business days
Tracking information will be emailed once your order has shipped
Shipping Coverage
We primarily ship within the continental United States (lower 48 states)
Limited shipping is available to:AlaskaHawaiiPuerto RicoCanada (select parts only)
Additional shipping fees may apply for these locations. Please contact us prior to ordering.
International Shipping
We generally do not offer international shipping outside North America.
Customers outside the U.S. may arrange delivery to a U.S.-based address (friend or freight forwarder).
Address Requirements
We do not ship to P.O. Boxes or APO/FPO addresses
A valid physical address is required for all shipments
Orders with invalid addresses will be delayed until corrected
Delivery & Inspection
Tracking details are provided at the time of shipment
Customers may track orders through our website tracking portal
If a signature is required upon delivery, please contact us before shipment
Please inspect all packages immediately upon arrival
Any visible damage or tampering must be noted with the delivery driver before acceptance.
FREIGHT SHIPPING (LARGE ITEMS)
Engines, Transmissions & Oversized Parts
Large items such as engines, transmissions, bumpers, doors, and body panels are shipped via freight carriers.
Freight Delivery Requirements
A commercial/business address is strongly recommended
Some deliveries may require forklift access for unloading
If no forklift is available and a liftgate is required, a $50–$100 liftgate fee may apply
Customers may choose to pick up freight items from the nearest terminal
Freight Pickup Option
If delivery is not possible at your location, we can arrange pickup at a nearby freight terminal.
You will be provided with the address and contact details of the terminal.
Customers must bring:
Valid government-issued ID
Pickup confirmation details
Appropriate transportation for large parts
TROUBLESHOOTING & CLAIMS
Damaged Shipments
Inspect all packages before signing delivery receipt
Any visible damage must be documented with the carrier immediately
Damage claims must be reported to us within 48 hours of delivery
We are not responsible for carrier-related damage, but we will assist in filing claims
Missing Items
Check your packing slip carefully before contacting support
Some orders may ship in multiple packages at no additional cost
If an item is missing, contact us immediately for assistance
Phone: 334-451-3115
Incorrect Items
Report incorrect items within 3 business days of delivery
We will arrange return shipping and replacement
Returned items must match original order details
A 20% restocking fee may apply if the item matches listing specifications
Incorrect Address
We are not responsible for shipments sent to incorrect addresses provided by the customer
Please ensure all shipping details are accurate before completing your order
LOCAL PICKUP
Local pickup is available by appointment only.
Please call ahead to confirm part availability before arriving.
CONTACT US
For questions regarding shipping, freight, or delivery options:
📞 Phone: 334-451-3115
📧 Email: info@theusedautoparts.com